Question: What Is The Golden Rule Of Customer Service?

What is the rule of customer service?

Good customer service is all about bringing customers back.

And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers..

Who is difficult customer?

Often, the difficult customer is someone who has simply taken an annoying habit to an extreme. For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.

What does good customer service look like?

Good customer service is being able to talk and listen. Happy agents sound happy, are calm and have a better rapport with customers. Amazing customer service is created by quickly meeting customers’ needs – the basis is rapid communication.

What is customer service in simple words?

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Most retailers see this direct interaction as a critical factor in ensuring buyer satisfaction and encouraging repeat business.

What are the 3 most important things in customer service?

16 key customer service skillsPatience. Patience is crucial for customer service professionals. … Attentiveness. … Ability to communicate clearly. … Knowledge of the product. … Ability to use positive language. … Acting skills. … Time management skills. … Ability to read customers.More items…•

How do you provide a high level of customer service?

Be friendly. The most important rule in providing excellent customer service is to be friendly. … Respond in a timely manner. … Know your product or service. … Listen to your customers. … Say thank you. … Get to know your customers. … Ask for feedback. … Use the feedback you receive.More items…•

What are the basic rules of consumer courtesy?

18 Basic Rules of Customer Service EtiquetteAnswer the phone with a smile.Begin and end every encounter on a positive note.Address your clients by their first name.Treat them with respect & empathy.Make every effort to respond to the caller’s needs.Take a genuine interest in the customer’s question or concern.Stay polite and don’t interrupt.More items…•

What is excellent customer service?

1. Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly- helpful and positive way.

What is great customer experience?

An outstanding customer experience is one that keeps customers coming back, while spreading the word about their experience. One of the ways to make sure your customers are completely satisfied is to give your employees the resources and authority to deliver on the promise of excellent service.