Question: Will AT&T Replace My Phone?

What happens if you lose your phone AT&T?

AT&T, on its website, advises customers to report a lost or stolen phone and suspend their service, buy a new device and then reactivate service.

Once suspended, your wireless service cannot be used to make or receive calls, forward calls, retrieve voicemail, or access data services..

How do I contact AT&T by phone?

Other contact optionsNew service. 888.333.6651. Monday – Friday, 7am – 9pm CT Saturday – Sunday 8am – 9pm CT.Order status. 877.782.8870. Available 24/7.Support for travel abroad. +1.314.925.6925. Available 24/7. FREE from mobile phone.Disability resources. TTY 866.241.6567. Voice 866.241.6568.

Can you track prepaid phones?

Once they ascertain a phone’s number, they can track it indefinitely. However, many prepaid phone companies sell what’s referred to as burners – disposable cell phones. … Prepaid phones can also be tracked using the traditional, albeit less-accurate, method of cellular triangulation.

Does my AT&T Insurance Cover a lost phone?

AT&T Mobile Insurance and Protect Advantage for 1 and for 4 plans all provide protection against lost or stolen devices, accidental physical or liquid damage, and out-of-warranty malfunctions. We also offer screen repair on limited devices in select areas.

How much is an insurance claim for AT&T?

How much does it cost? The repair deductible is $29, which is applied to your monthly bill once the repair is completed. (Note: For Mobile Insurance customers, the repair deductible is $49.)

How long does it take to get a replacement phone?

About how long does it usually take to get the new one in? Usually only takes about 1-3 days unless the phone is on back order.

Can AT&T locate my phone?

To find your device:Sign in to the account associated with your device or activated app or add-on: iOS. ® Android. ® Windows Phone. ® Lookout. ® AT&T Secure Family. TMFollow the prompts to call the device or find it using GPS.

Can I go to AT&T to replace my iPhone?

Devices under warranty AT&T Certified Restored—typically 90-day warranty. AT&T Certified Pre-Owned—no warranty. … New Apple or Apple-replacement devices and Apple-branded equipment—typically carry a warranty from Apple of 1 year after purchase date.

Is there a way to track phone location?

To catch up, Google offers its own app for tracking any Android phone. It is similar to Find My iPhone (even in the name, which you are about to find out). You can use it to track any Android device you want and whenever you want.

How do I use my phone insurance with AT&T?

Claims can be filed online at or by calling Asurion at 888.562. 8662. Screen repairs are performed by an Asurion-certified technician and come with a 12-month warranty from Asurion.

How do I return a damaged iPhone to AT&T?

Pack and mail deviceReturn the defective device within 10 days of receiving your replacement device.If you don’t return the defective device in time, you’re billed for the full value of the replacement device.Use the enclosed shipping materials to pack and mail the defective device.More items…

How do I get a replacement phone from AT&T?

If you’re eligible, you’ll have the option to select screen repair during the claims process. Then, you can choose to visit a repair location or have a tech come to you. To find out if you’re eligible, go to or call us at 888.562. 8662.

How long does it take to get a replacement phone from AT&T?

Send you an AT&T Certified Restored device as a warranty device replacement. It can take up to 6 business days to arrive, but you can get faster delivery with priority shipping (1 to 2 business days) for an extra cost.

Will AT&T give me a new phone if mine is broken?

Yes, AT&T will replace an HTC, iPhone, or any other phone with a cracked screen, lost or damaged, as long as you have bought AT&T’s insurance. … When you arrange a replacement phone or file a claim under AT&T’s insurance program, you do it over the phone or online, not in the store.

How much does it cost to replace stolen iPhone?

Losing your iPhone, or getting it stolen, is where it gets really expensive. For the iPhone XS or XS Max, the deductible is $269. It’s $229 for an iPhone XR, 8 Plus, or 7 Plus. And the cost is $199 to replace an iPhone 8 or 7.

What is the AT&T Protect for 1 fee?

$15.00AT&T Protect Advantage for 1 program details. $15.00 per mobile number enrolled. Includes AT&T Protect Insurance for 1, ProTech app, Photo Storage app and ProTech support for the enrolled eligible device. Three claims within any consecutive 12 months with a maximum device value of $2,500 per occurrence.

How much does it cost to replace a phone with AT&T Insurance?

AT&T Mobile Insurance program details. $8.99 per mobile number enrolled. Two claims within any consecutive 12 months with a maximum device value of $2,500 per occurrence.

Can you track a prepaid AT&T phone?

If your AT&T PREPAIDSM device is lost or stolen, learn how to find your device using Global Positioning System (GPS 1). Note: After you suspend service, you won’t be able to use GPS apps or add-ons to locate the device.