Why Do Customers Say No?

What are the 4 types of objections?

Objections can be generally classified into four types:Price/Risk.

Price, cost, budget, or ROI concerns all fall into this category.

Quality of Service.



What to do when a customer says no?

Here is what to do when your client says “No”:Understand why they are a “No” This is where the structured “7 Steps to Yes!” sales conversation comes in. … Identify what sort of a “No” it is. … Acknowledge their reason. … Challenge them (if appropriate) … Let them go Gracefully. … Follow up for Referrals. … Review and Reflect.

Is it okay to say no to a customer?

It’s okay to say no, as long as it puts your company ahead instead of behind. Remember why you are saying no, and stick to it (you do, after all, have a reason for saying no, and it’s not just to make your customer suffer). … And, be clear with your customer about why you must say no.

How do you respond to a no in sales?

Acknowledge the Rejection. This means they understand the rejection, acknowledge the “no” response and start seeking a different way to connect. By making it clear they understand the customer’s first response, your SDRs immediately position themselves as more trustworthy and approachable than they might otherwise be.

What would you do if a customer did not want to buy your product or service?

Here are a few ways to work through such a predicament:Sell a benefit, not a product. If your stuff isn’t flying off the shelves, it’s important to look well beyond your product line to what is the real benefit. … Innovate through empathy. … Trailblaze trends. … Go to your audience, don’t wait for them to come to you.

What to say when a prospect says no?

He said that whenever a prospect or customer said no to a good offer or didn’t seem to make sense in their objection, he said I should always just ask them why. Specifically, he said to use this phrase: “You know (prospect’s name), I love to learn. Do you mind if I ask why?” And then to hit my mute button and listen…